Return Policy

If you experience any issue with your item, please reach out to us via email. All return or refund requests must be submitted within 30 days from the date your order was delivered. Please include your order number and the email address used when placing the order. Be sure to attach photos or videos clearly showing any defects, poor print quality, or differences between the product and the version advertised on our website. Once we review the case, we will either issue a replacement based on your request or process a refund, you will not be required to return the defective product.

As our products are custom-printed and personalized, they are eligible for refunds only if they are defective, the print quality is poor, or if the item is substantially different from what was shown on our website. The details you provide help us improve our production process and ensure quality control.

If you prefer a refund over a replacement, it will be processed within 3 business days and the credited amount will automatically be returned to your original payment method.

Please note that shipping costs and taxes are non-refundable. Refunds apply only to the price of the product.

Items Not Eligible for Return

We do not accept returns for the following categories:

  • Perishable goods (e.g., food, flowers, plants)
  • Personal care items (e.g., cosmetics, skincare)
  • Hazardous materials, flammable liquids, or gases
  • Products on sale or clearance
  • Gift cards
  • Custom or personalized products (e.g., engraved items or made-to-order phone cases)

All custom and personalized items are considered final sale and cannot be returned, refunded, or exchanged unless they arrive damaged or incorrect. These products are uniquely made for you and cannot be resold.

Exchanges

If you wish to receive a different product, the fastest method is to submit a return request for the current item (if approved) and then place a new order for the replacement product you prefer.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card provider; some processing time may apply.
  3. Speak with your bank, as delays can occur before refunds are officially posted.

If you've completed these steps and still haven’t received your refund, please email us at support@pickcases.com.

Cancellation/Refund Policy

Order Cancellation Policy

  • Orders placed via the Shop App
    Once an order is placed through the Shop App, it cannot be canceled. Please double-check your order details before completing your purchase.
  • Orders placed directly through our store
    You may request to cancel your order within 3 hours of purchase. After this time, we are unable to process cancellations as your order will have entered our fulfillment process for prompt shipping.

For eligible cancellations, please contact our support team at support@pickcases.com within the allowed timeframe.

Please also note that any order that has already been assigned a tracking number or shipped cannot be cancelled, and refunds will not be granted after this point. Please review your order carefully before completing your purchase.

To cancel an order within the allowed timeframe, contact us at support@pickcases.com.