Order Cancellation Policy

• Orders placed via the Shop App
  Once an order is placed through the Shop App, it cannot be canceled. Please double-check your order details before completing your purchase.
• Orders placed directly through our store
  You may request to cancel your order within 3 hours of purchase. After this time, we are unable to process cancellations as your order will have entered our fulfillment process for prompt shipping.

For eligible cancellations, please contact our support team at support@pickcases.com within the allowed timeframe.

Processing time: 1–3 business days – may take longer during holidays, so please be patient.

Shipping time:

• Standard Shipping: 5–10 business days – may take longer during holidays, so please be patient.
• International Standard Shipping: 10–30 business days – may take longer during holidays, so please be patient.

Estimated arrival date = Processing Time + Shipping Time

The tracking code for your order will be sent to your email within 1-5 business days after the order has been shipped.

We’re always happy to help! Here are a few simple ways to reach our team:

• For instant assistance, use the live chat available right on our website.
• Connect with us through Facebook or Instagram send us a message and we’ll be glad to support you.
• Prefer email? Write to us at support@pickcases.com, and we’ll get back to you as soon as possible.
• Or, simply complete our Contact Form - our team will follow up with you shortly.

We Value Your Experience

Your satisfaction is our top priority, and we’re committed to making your experience with PickCases smooth and enjoyable.

Our customer support team typically replies within 12 to 24 hours.

For domestic orders, the flat shipping fee is $6.39. For international orders, the fee is $8.69.

You must submit a return or refund request within 30 days of delivery. Include your order number, email, and photos/videos showing the issue.

No. If approved, you'll receive a replacement or refund without returning the product

Refunds or replacements are only available if items are defective, have poor print quality, or significantly differ from the website representation.

No. Only the product price is refundable; shipping and taxes are non-refundable.

To exchange, request a return (if approved), and then place a new order for the desired item.

Absolutely. All transactions are protected with SSL encryption to ensure your payment and personal data stay secure.

For any questions or concerns, reach out to support@pickcases.com